Get in Touch with PariPesa Support

Stuck on something? Got a question that the FAQ didn’t answer? You’re in the right place. Below you’ll find the exact channel for whatever you’re dealing with, mapped by the type of problem so you don’t waste time bouncing between departments.

Before anything else, a heads-up: the contacts on this page are the only official ones. Anyone reaching out to you from a different address or handle is not us.

Start Here: What’s Your Problem?

Different issues go to different teams. Matching your query to the right inbox is the single biggest thing you can do to get a fast answer. Here’s the breakdown.

Something’s broken on the app or site

App crashing, page not loading, a feature acting up? That’s one for the technical team. Drop them the details, and a screenshot if you can, at support-ke@paripesa.com. The more specific you are about what you were doing when it broke, the quicker they pin it down.

You think your account’s been compromised

Spotted a login you don’t recognise, or activity that wasn’t you? Don’t sit on it. Email the security team straight away at security@paripesa.com. This is the one query you should never delay.

Your account is blocked or restricted

If you’ve been locked out or your account’s been limited, the dedicated team handles this at block@paripesa.com. Explain your situation clearly and include your account details so they can look you up.

Everything else

General questions, bonuses, how-to stuff, anything that doesn’t fit the boxes above? Send it to support-sw@paripesa.com and the general support crew will take it from there.

Chat on Telegram

If you’d rather not write a full email, Telegram is quick and casual. Message the official bot at @paripesa_support_africa_bot and you can fire off your question right from your phone. Good for fast back-and-forth when you don’t need to attach documents.

How Long Until Someone Replies?

Depends how you reach out. Telegram and live chat are near-instant, you’re talking minutes. Email is slower by nature, usually somewhere in the 24 to 48 hour window, so save it for things that aren’t time-critical or that need files attached, like a verification follow-up or a written complaint.

For anything you need solved before a match starts, skip email entirely and use the live chat window on the site or app. It runs around the clock.

No Phone Line, and That’s on Purpose

You won’t find a number to call here. PariPesa runs support through chat, Telegram and email instead of a voice line. The reason’s simple: everything stays in writing. No misheard account numbers, no “he said, she said”, just a clear record of your conversation that either side can refer back to. It’s faster too, once you account for hold times.

One Last Thing on Security

This bears saying plainly. Nobody from PariPesa will ever ask you for your password or your one-time SMS code. Not over Telegram, not by email, not from anyone claiming to be an “agent”. If a message asks for those, it’s a scam, end of story. Keep your details to yourself and flag anything dodgy to security@paripesa.com.